[18.0][ADD] customer_engagement: Omnichannel Customer Engagement Center

customer_engagement/README.rst

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+===================
+Customer Engagement
+===================
+
+..
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:placeholder                                          !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github
+    :target: https://github.com/OCA/social/tree/18.0/customer_engagement
+    :alt: OCA/social
+
+|badge1| |badge2| |badge3|
+
+Omnichannel Customer Engagement Center for managing customer conversations
+across multiple channels (email, WhatsApp, Instagram, Messenger, Telegram,
+Live Chat, and API).
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Features
+========
+
+* Unified inbox for all customer conversations
+* Support for multiple channels
+* Team-based conversation routing
+* Canned responses for quick replies
+* Conversation labels and folders
+* Private internal notes
+* Real-time messaging with bus integration
+* SLA tracking with timestamps
+
+Usage
+=====
+
+1. Install the module
+2. Configure support teams and assign members
+3. Create canned responses for common replies
+4. Access the Customer Engagement app from the main menu
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/social/issues/new?body=module:%20customer_engagement%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* KMEE
+
+Contributors
+~~~~~~~~~~~~
+
+* KMEE <https://www.kmee.com.br>
+
+Maintainers
+~~~~~~~~~~~
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/social <https://github.com/OCA/social/tree/18.0/customer_engagement>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

customer_engagement/__init__.py

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+from . import controllers
+from . import models
+from . import wizard

customer_engagement/__manifest__.py

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+{
+    "name": "Customer Engagement",
+    "version": "18.0.2.0.0",
+    "category": "Services",
+    "summary": "Omnichannel Customer Engagement Center",
+    "author": "KMEE, Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/social",
+    "license": "AGPL-3",
+    "depends": [
+        "mail",
+        "contacts",
+        "bus",
+    ],
+    "data": [
+        "security/security_groups.xml",
+        "security/ir.model.access.csv",
+        "data/conversation_stage_data.xml",
+        "data/engage_folder_data.xml",
+        "data/canned_response_data.xml",
+        "data/ir_cron_data.xml",
+        "views/conversation_stage_views.xml",
+        "views/conversation_label_views.xml",
+        "views/engage_team_views.xml",
+        "views/engage_folder_views.xml",
+        "views/canned_response_views.xml",
+        "views/conversation_views.xml",
+        "views/api_key_views.xml",
+        "views/res_partner_views.xml",
+        "views/res_users_views.xml",
+        "views/sla_policy_views.xml",
+        "views/routing_rule_views.xml",
+        "views/automation_views.xml",
+        "views/metrics_views.xml",
+        "views/csat_views.xml",
+        "views/csat_templates.xml",
+        "views/integration_views.xml",
+        "wizard/transfer_wizard_views.xml",
+        "views/menu_views.xml",
+    ],
+    "assets": {
+        "web.assets_backend": [
+            # SCSS - Component styles (self-contained, no imports)
+            "customer_engagement/static/src/scss/components/_sidebar.scss",
+            "customer_engagement/static/src/scss/components/_conversation_list.scss",
+            "customer_engagement/static/src/scss/components/_chat_panel.scss",
+            "customer_engagement/static/src/scss/components/_message_bubbles.scss",
+            "customer_engagement/static/src/scss/components/_composer.scss",
+            "customer_engagement/static/src/scss/components/_contact_panel.scss",
+            "customer_engagement/static/src/scss/components/_responsive.scss",
+            # SCSS - Main styles
+            "customer_engagement/static/src/scss/inbox.scss",
+            # JavaScript - Sidebar components
+            "customer_engagement/static/src/js/components/sidebar/sidebar_item.js",
+            "customer_engagement/static/src/js/components/sidebar/sidebar_section.js",
+            "customer_engagement/static/src/js/components/sidebar/engage_sidebar.js",
+            # JavaScript - Conversation List components
+            "customer_engagement/static/src/js/components/conversation_list/channel_badge.js",
+            "customer_engagement/static/src/js/components/conversation_list/label_pills.js",
+            "customer_engagement/static/src/js/components/conversation_list/priority_indicator.js",  # noqa: B950
+            "customer_engagement/static/src/js/components/conversation_list/relative_time.js",
+            "customer_engagement/static/src/js/components/conversation_list/conversation_card.js",  # noqa: B950
+            "customer_engagement/static/src/js/components/conversation_list/conversation_list.js",  # noqa: B950
+            # JavaScript - Chat Panel components
+            "customer_engagement/static/src/js/components/chat_panel/timeline_event.js",
+            "customer_engagement/static/src/js/components/chat_panel/message_bubble.js",
+            "customer_engagement/static/src/js/components/chat_panel/note_bubble.js",
+            "customer_engagement/static/src/js/components/chat_panel/message_list.js",
+            "customer_engagement/static/src/js/components/chat_panel/emoji_picker.js",
+            "customer_engagement/static/src/js/components/chat_panel/canned_response_picker.js",
+            "customer_engagement/static/src/js/components/chat_panel/attachment_uploader.js",
+            "customer_engagement/static/src/js/components/chat_panel/rich_composer.js",
+            "customer_engagement/static/src/js/components/chat_panel/chat_header.js",
+            "customer_engagement/static/src/js/components/chat_panel/chat_panel.js",
+            # JavaScript - Contact Panel components
+            "customer_engagement/static/src/js/components/contact_panel/contact_panel.js",
+            # JavaScript - Main inbox action
+            "customer_engagement/static/src/js/inbox_action.js",
+            # XML Templates
+            "customer_engagement/static/src/xml/components/sidebar_templates.xml",
+            "customer_engagement/static/src/xml/components/conversation_list_templates.xml",
+            "customer_engagement/static/src/xml/components/chat_panel_templates.xml",
+            "customer_engagement/static/src/xml/components/contact_panel_templates.xml",
+            "customer_engagement/static/src/xml/inbox_templates.xml",
+        ],
+    },
+    "demo": [
+        "demo/demo_data.xml",
+    ],
+    "installable": True,
+    "application": True,
+    "auto_install": False,
+}

customer_engagement/controllers/__init__.py

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+from . import api
+from . import csat