[18.0][ADD] customer_engagement: Omnichannel Customer Engagement Center#1808
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[18.0][ADD] customer_engagement: Omnichannel Customer Engagement Center#1808
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New module providing a unified inbox for managing customer conversations across multiple channels with support teams, canned responses, labels, and real-time messaging capabilities.
…trics Major enhancements to the Customer Engagement module: Features: - SLA policies with response/resolution time targets - Routing rules for automatic conversation assignment - Automation engine for triggered actions - CSAT surveys with email templates - Metrics and analytics (agent, channel, overall) - API keys for external integrations - Transfer wizard for conversation reassignment - CRM, Helpdesk, and Sale integrations Technical fixes: - Fix view_mode tree→list for Odoo 17+ compatibility - Fix kanban templates (kanban-card→card) - Remove references to non-existent security groups - Add role="status" to alert elements - Fix duplicate field labels Renames: - support_team → engage_team - support_folder → engage_folder
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New module providing a unified inbox for managing customer conversations across multiple channels with support teams, canned responses, labels, and real-time messaging capabilities.
a lot to impreve yet.