EDU-19536 - fix(vtex cx): publish tutorial on vtex cx platform storefront settings by mariananantua · Pull Request #1122 · vtexdocs/help-center-content

mariananantua · 2026-09-10T18:28:38Z

Summary

Adjust doc to reflect new UI.
Publish VTEX CX Platform's settings tutorial.
Refers to https://vtex-dev.atlassian.net/browse/EDU-19536.

Type of change

New content — Adds new documentation.
Content update — Improves existing documentation (clarity, structure, examples, accuracy).
Bug fix — Fixes markdown issues.
Editorial fix — Spelling, grammar, or minor copy edits that don’t change meaning.
Content removal — Deletes deprecated or obsolete content.

Checklist

The content follows the VTEX Style Guide.
Markdown renders correctly (headings, lists, tables, callouts).
Links, images, code blocks, and examples are valid.
Terminology, product names, and API references are consistent.
Frontmatter (title, description, tags, slug) is correct
Files follow the expected folder structure and naming conventions.

AI review instructions

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AI style review: evaluates tone and adherence to VTEX style guidelines.
AI grammar review: identifies grammar and spelling issues.

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github-actions · 2026-09-10T18:29:36Z

🧭 Navigation Generation Report

✅ Validation Status: PASSED

Parse errors: 1 • Duplicate conflicts:

📝 Auto-commit: Navigation changes committed by workflow (commit aa5c74e)

📊 Generation Details (click to expand)

Commit	Date	Duration
`459a2d4568a7f742fa5dbbb70032b80fed6d9eb5`	2026-09-10 16:13:01 -0300	8s

Metric	Value	Output	Details
Files processed	12732	Path	`public/navigation.json`
Files skipped	1	Size	3.2M
Categories	285	SHA256	`5d94b1a724f6f19d6825fc3773cc3bf6d124edd6bafa232e1061af74cddf7c32`
Documents	3532	Duplicate conflicts

⚠️ Parse Errors (1 files)

docs/en/tutorials/vtex-admin/account-management/accounts/changing-the-logo-on-the-boleto.md {"error":{"name":"YAMLException","reason":"duplicated mapping key","mark":{"name":null,"buffer":"\ntitle: 'Changing the logo on the Boleto'\nid: frequentlyAskedQuestions_486\nstatus: PUBLISHED\ncreatedAt: 2019-01-24T20:45:53.884Z\nupdatedAt: 2025-01-21T21:56:53.054Z\npublishedAt: 2025-01-21T21:56:53.054Z\nfirstPublishedAt: 2019-01-24T21:55:06.983Z\ncontentType: tutorial\nproductTeam: Financial\nauthor: authors_84\nslugEN: changing-the-logo-on-the-boleto\nlegacySlug: changing-the-logo-on-the-bank-slip\nlegacySlug: how-do-i-change-the-logo-on-the-payment-slip\nlocale: en\nsubcategoryId: yMp6sKDiJEi66CGAIQ4ma\n\u0000","position":397,"line":13,"column":0},"message":"duplicated mapping key at line 14, column 1:\n legacySlug: how-do-i-change-the- ... \n ^"}}

📋 Generation Log: - Full log: Download navgen.log

Generated by nav-generation workflow

github-actions · 2026-09-10T19:14:10Z

🏷️ Frontmatter errors

`docs/pt/tutorials/storefront/vtex-cx-platform/configurar-o-vtex-cx-platform-no-admin-vtex.md`

Field issues

Field	Error
`slugEN`	`configuring-vtex-cx-platform-inside-vtex-admin` was not found in `docs/en/tutorials/`

github-actions · 2026-09-10T19:14:28Z

+
+Neste tutorial, você vai aprender a acessar essa página e a usar cada uma de suas abas: **Atendimento ao Cliente**, onde ficam o webchat e a equipe de agentes, e **WhatsApp**, onde ficam o perfil do número e as automações de mensagens.
+
+> ⚠️ Este tutorial parte de um CX já configurado na conta, com o onboarding concluído. Se você ainda não fez essa etapa, siga as instruções em [Introdução ao CX](https://help.vtex.com/pt/docs/tutorials/introduction-to-vtex-cx-platform#configurar-o-cx). Para usar a aba **WhatsApp**, a loja precisa ter um número conectado ao WhatsApp Store. Consulte a seção [WhatsApp Store](https://help.vtex.com/pt/docs/tutorials/introduction-to-vtex-cx-platform#whatsapp-store) para saber como ativar essa conexão.


[link-check] _{reported by reviewdog 🐶}
🚨 Found a broken link in a Markdown Link (Error 404):
https://help.vtex.com/pt/docs/tutorials/introduction-to-vtex-cx-platform#configurar-o-cx
👉 Please review this link before merging your Pull Request.

github-actions · 2026-09-10T19:14:28Z

+
+Neste tutorial, você vai aprender a acessar essa página e a usar cada uma de suas abas: **Atendimento ao Cliente**, onde ficam o webchat e a equipe de agentes, e **WhatsApp**, onde ficam o perfil do número e as automações de mensagens.
+
+> ⚠️ Este tutorial parte de um CX já configurado na conta, com o onboarding concluído. Se você ainda não fez essa etapa, siga as instruções em [Introdução ao CX](https://help.vtex.com/pt/docs/tutorials/introduction-to-vtex-cx-platform#configurar-o-cx). Para usar a aba **WhatsApp**, a loja precisa ter um número conectado ao WhatsApp Store. Consulte a seção [WhatsApp Store](https://help.vtex.com/pt/docs/tutorials/introduction-to-vtex-cx-platform#whatsapp-store) para saber como ativar essa conexão.


[link-check] _{reported by reviewdog 🐶}
🚨 Found a broken link in a Markdown Link (Error 404):
https://help.vtex.com/pt/docs/tutorials/introduction-to-vtex-cx-platform#whatsapp-store
👉 Please review this link before merging your Pull Request.

github-actions · 2026-09-10T19:14:28Z


 - **Cliques**: número de cliques no link de recuperação de carrinho abandonado.

+Para personalizar o seu agente e editar as configurações do VTEX CX Platform, clique em `Configurações`. Para saber mais, acesse o artigo [Configurar o VTEX CX Platform no Admin VTEX](https://help.vtex.com/pt/docs/tutorials/configuring-vtex-cx-platform-inside-vtex-admin).


[link-check] _{reported by reviewdog 🐶}
🚨 Found a broken link in a Markdown Link (Error 404):
https://help.vtex.com/pt/docs/tutorials/configuring-vtex-cx-platform-inside-vtex-admin
👉 Please review this link before merging your Pull Request.

github-actions · 2026-09-10T19:14:37Z

🧭 Navigation Generation Report

✅ Validation Status: PASSED

Parse errors: 1 • Duplicate conflicts:

ℹ️ Auto-commit: No navigation changes to commit

📊 Generation Details (click to expand)

Commit	Date	Duration
`aa5c74e0860949ec58ead6646f2cdee30920b29f`	2026-09-10 19:13:51 +0000	8s

Metric	Value	Output	Details
Files processed	12732	Path	`public/navigation.json`
Files skipped	1	Size	3.2M
Categories	285	SHA256	`5d94b1a724f6f19d6825fc3773cc3bf6d124edd6bafa232e1061af74cddf7c32`
Documents	3532	Duplicate conflicts

⚠️ Parse Errors (1 files)

docs/en/tutorials/vtex-admin/account-management/accounts/changing-the-logo-on-the-boleto.md {"error":{"name":"YAMLException","reason":"duplicated mapping key","mark":{"name":null,"buffer":"\ntitle: 'Changing the logo on the Boleto'\nid: frequentlyAskedQuestions_486\nstatus: PUBLISHED\ncreatedAt: 2019-01-24T20:45:53.884Z\nupdatedAt: 2025-01-21T21:56:53.054Z\npublishedAt: 2025-01-21T21:56:53.054Z\nfirstPublishedAt: 2019-01-24T21:55:06.983Z\ncontentType: tutorial\nproductTeam: Financial\nauthor: authors_84\nslugEN: changing-the-logo-on-the-boleto\nlegacySlug: changing-the-logo-on-the-bank-slip\nlegacySlug: how-do-i-change-the-logo-on-the-payment-slip\nlocale: en\nsubcategoryId: yMp6sKDiJEi66CGAIQ4ma\n\u0000","position":397,"line":13,"column":0},"message":"duplicated mapping key at line 14, column 1:\n legacySlug: how-do-i-change-the- ... \n ^"}}

📋 Generation Log: - Full log: Download navgen.log

Generated by nav-generation workflow

github-actions · 2026-09-10T19:21:30Z

⚠️ Link errors

Link	Slug matches expected locale?	URL locale is correct?
`/pt/docs/tutorials/introduction-to-cx`	⚠️	✅
`/pt/docs/tutorials/introduction-to-vtex-cx-platform`	❌	✅
`/pt/docs/tutorials/configuring-vtex-cx-platform-inside-vtex-admin`	⚠️	✅

*⚠️ - Slug not found in navigation.json. Please check whether a redirect exists for this link.

github-actions · 2026-09-10T19:21:32Z

🏷️ Frontmatter errors

`docs/pt/tutorials/storefront/vtex-cx-platform/configurar-o-vtex-cx-platform-no-admin-vtex.md`

Field issues

Field	Error
`slugEN`	`configuring-vtex-cx-platform-inside-vtex-admin` was not found in `docs/en/tutorials/`

mariananantua added 2 commits September 10, 2026 14:47

fix(vtex cx): update names to match current ui

ac6305d

chore: fix frontmatter

a765b10

mariananantua self-assigned this Sep 10, 2026

chore(nav): update navigation.json via vtexhelp-nav-cli

e74b236

mariananantua and others added 3 commits September 10, 2026 16:13

fix: minor adjustments to cx platform storefront tutorial

9d0bda9

new: publish tutorial on vtex cx platform storefront settings

459a2d4

chore(nav): update navigation.json via vtexhelp-nav-cli

aa5c74e

github-actions Bot reviewed Sep 10, 2026

View reviewed changes

mariananantua changed the title ~~fix(vtex cx): update names to match current ui~~ fix(vtex cx): publish tutorial on vtex cx platform storefront settings Sep 10, 2026

mariananantua marked this pull request as ready for review September 10, 2026 19:18

mariananantua changed the title ~~fix(vtex cx): publish tutorial on vtex cx platform storefront settings~~ EDU-19536 - fix(vtex cx): publish tutorial on vtex cx platform storefront settings Sep 10, 2026

matmsa27 approved these changes Sep 10, 2026

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		Neste tutorial, você vai aprender a acessar essa página e a usar cada uma de suas abas: Atendimento ao Cliente, onde ficam o webchat e a equipe de agentes, e WhatsApp, onde ficam o perfil do número e as automações de mensagens.

		> ⚠️ Este tutorial parte de um CX já configurado na conta, com o onboarding concluído. Se você ainda não fez essa etapa, siga as instruções em [Introdução ao CX](https://help.vtex.com/pt/docs/tutorials/introduction-to-vtex-cx-platform#configurar-o-cx). Para usar a aba WhatsApp, a loja precisa ter um número conectado ao WhatsApp Store. Consulte a seção [WhatsApp Store](https://help.vtex.com/pt/docs/tutorials/introduction-to-vtex-cx-platform#whatsapp-store) para saber como ativar essa conexão.


		- Cliques: número de cliques no link de recuperação de carrinho abandonado.

		Para personalizar o seu agente e editar as configurações do VTEX CX Platform, clique em `Configurações`. Para saber mais, acesse o artigo [Configurar o VTEX CX Platform no Admin VTEX](https://help.vtex.com/pt/docs/tutorials/configuring-vtex-cx-platform-inside-vtex-admin).

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