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10 changes: 7 additions & 3 deletions website/docs/main/home/calling/voice/voice-faq.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -24,7 +24,8 @@ Every Space has a [default call backlog](/platform/basics/general/signalwire-rat
</Accordion>

<Accordion title="How do I enable higher throughput calling?">
We do have offerings available for high throughput toll-free calling and high throughput SIP calling. Please reach out to [[email protected]](mailto:[email protected]) to get this process started.
We do have offerings available for high throughput toll-free calling and high throughput SIP calling.
Please reach out to [[email protected]](mailto:[email protected]) to get this process started.
</Accordion>

<Accordion title="Can you build an IVR (Interactive Voice Response) with SignalWire?">
Expand All @@ -41,7 +42,7 @@ Yes! You can purchase local long code, toll-free, and shortcode numbers from our

<Accordion title="What do I do if I can't find the specific area code or phone number that I need?">
SignalWire is a communications platform, not a carrier. To make our customers' lives easier, we integrate with our carrier peers so that you can buy numbers directly through us from them. That being said, the availability of numbers is totally reliant on our carrier.
If you cannot find the area code you need, please create a support ticket via the help link in your SignalWire Space and our team will do their best to get you the numbers you need. You can also [port any number into SignalWire](/platform/phone-numbers/getting-started/porting-into-signalwire) from another provider!
If you cannot find the area code you need, please create a Support ticket via the help link in your SignalWire Space and our team will do their best to get you the numbers you need. You can also [port any number into SignalWire](/platform/phone-numbers/getting-started/porting-into-signalwire) from another provider!
</Accordion>

<Accordion title="What is PSTN?">
Expand All @@ -61,7 +62,10 @@ BYOC allows you to use SignalWire's APIs, services, and programmability all whil
</Accordion>

<Accordion title="How many SIP channels can you have for each phone number?">
You have unlimited inbound and 1CPS per phone number outbound. If you would like to send more than 1 SIP call per second per phone number, you can reach out to [[email protected]](mailto:[email protected]) to talk about raising your max throughput.
You have unlimited inbound and 1CPS per phone number outbound.
If you would like to send more than 1 SIP call per second per phone number, you can reach out to
[[email protected]](mailto:[email protected])
to talk about raising your max throughput.
</Accordion>

<Accordion title="How many legs are in a SIP call?">
Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -10,7 +10,7 @@ x-custom:

The below throughput limits apply to Voice and Messaging.
These are account-level limits that count activity from all Projects within your Space.
Contact Support to [increase a Space's default limits][1], and [contact Sales][3] to increase Voice and Messaging throughput.
Contact Support to [increase a Space's default limits][1], and [contact Support][3] to increase Voice and Messaging throughput.

:::tip separate limits
Rate limits and backlogs for Messaging and Voice are separate.
Expand All @@ -20,7 +20,7 @@ For example, exceeding the Voice rate limit does ***not*** cause outbound messag
## Voice

[View pricing](https://signalwire.com/pricing/voice)
and [contact Sales][3] to increase calling throughput.
and [contact Support][3] to increase calling throughput.

| Value | Default limit |
| :----------------------------------- | :------------------------ |
Expand All @@ -29,7 +29,7 @@ and [contact Sales][3] to increase calling throughput.

## Messaging

[View pricing][2] and [contact Sales][3] to increase messaging throughput for toll-free or short code numbers.
[View pricing][2] and [contact Support][3] to increase messaging throughput for toll-free or short code numbers.

| Number type | Default limit |
| :----------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------- |
Expand Down Expand Up @@ -75,4 +75,4 @@ If you would like to raise your Voice or Messaging backlog, [request an increase
{/* Links */}
[1]: /platform/dashboard/guides/how-to-request-an-increase-to-your-signalwire-space-limits (Request an increase to Space limits)
[2]: https://signalwire.com/products/cloud-messaging/high-throughput-messaging (Pricing and other information about high-throughput messaging)
[3]: https://signalwire.com/company/contact (Contact Sales)
[3]: https://support.signalwire.com/portal/en/newticket (Contact Support)