A training simulator designed to help CPF Board customer service officers master concepts and improve their customer service skills through AI-powered simulated conversations.
TextUs is a comprehensive training platform that enables customer service officers to:
- Practice handling various customer inquiries in a safe, simulated environment
- Receive real-time feedback on performance metrics (comprehension, tone, accuracy, rubrics)
- Trainers can now provide structured feedback using rubrics after each session
- Access a variety of scenarios covering different CPF-related topics
- Track progress and improvements over time
frontend/- Next.js web application with Tailwind CSSbackend/- FastAPI Python server with SQLModeldocs/- Project documentation and changelog
- Docker and Docker Compose
- Node.js 18+
- Python 3.11+
- uv package manager
- Set up environment variables:
# Backend
cd backend
cp .env.example .env
# Edit .env with your configuration
# Frontend
cd ../frontend
cp .env.example .env
# Edit .env with your configuration- Start the development environment:
docker-compose up -dThe application will be available at:
- Frontend: http://localhost:3000
- Backend API: http://localhost:8000
- API Documentation: http://localhost:8000/docs
See backend/README.md for detailed backend setup and development instructions.
See frontend/README.md for detailed frontend setup and development instructions.
- User authentication and role management
- Interactive practice sessions with AI-simulated customers
- Real-time performance metrics and feedback
- Customizable scenarios and customer profiles
- Comprehensive analytics and reporting
- Responsive web interface
- Rubrics management for structured evaluation
- Trainer feedback system for session reviews
- Create a feature branch (
git checkout -b feature/new-feature) - Commit your changes (
git commit -m 'Add new feature') - Push to the branch (
git push origin feature/new-feature) - Open a Pull Request