Skip to content

wa calling enable

Jump to bottom
GiuFLim edited this page Sep 25, 2025 · 15 revisions

启用商户号码的calling能力

使用此接口启用商户号码的calling能力。

接口

  • URL：https://api2.nxcloud.com/api/wa/calling/enable
  • Method：POST
  • Content-Type：application/json
  • 需要鉴权：是

鉴权机制

鉴权规则请参考地址：API接口调用约定

请求参数

header参数：

参数名 类型 必选 示例值 说明
accessKey String 是 fme2na3kdi3ki 用户身份标识
ts String 是 1655710885431 当前请求的时间戳（单位是毫秒），牛信服务端允许用户端请求最大时间误差为60秒
bizType String 是 2 WhatsApp业务类型，取固定值"2"
action String 是 mt WhatsApp业务操作，取固定值"mt"
sign String 是 6e9506557d1f289501d333ee2c365826 API入参参数签名，签名算法

body参数：

参数名 类型 必选 示例值 说明
appkey String 是 pem28kje 应用appkey
business_phone String 是 86133xxx 商户的WhatsApp号码，需要带国码。如86158xxxx1795
region String 是 SG 语音服务器的国家/地区 sip region
icon_status Integer 是 1 是否显示通话图标 1=显示 0=隐藏
permission_status Integer 是 1 是否提示呼叫权限请求 1启用, 0禁用
recording_status Integer 是 0 是否启用录音 1启用, 0禁用
hours_status Integer 是 0 是否定制业务时间 1启用 0禁用
hours_customize Object 否 定制业务时间 hours_status=1的情况下 必须有值，结构如下
customer_sip_addr Array[Object] 是 [{"host":"34.56.78.90","port":8080,"type":1}] 客户SIP servers信息

customer_sip_addr Array[Object]

参数名 类型 必选 示例值 说明
host String 是 4.4.4.4 服务器ip地址/域名地址【目前只支持ip地址】
port Integer 否 8080 ip地址时必须指明端口
type Integer 是 1 1=呼入&呼出 2=呼入 3=呼出

hours_customize Object

定制业务时间 hours_status=1的情况下 必须有值，结构如下

参数名 类型 必选 示例值 说明
status String 是 ENABLED 固定值 ENABLED(启用) DISABLED(禁用)
timezone_id String 是 Etc/GMT-8 meta文档中支持的时区
weekly_operating_hours Array[Object] 是 [{"day_of_week":"MONDAY","open_time":"0400","close_time":"1020"}] 自定义周一至周日可接听时间段
holiday_schedule Array[Object] 否 自定义假期不可接听时间段

weekly_operating_hours Array[Object]

自定义周一至周日可接听时间段

  • Maximum of 2 entries allowed per day of week
  • open_time must be before close_time
  • Overlapping entries not allowed
参数名 类型 必选 示例值 说明
day_of_week String 是 MONDAY The day of the week. Can take one of seven values: "MONDAY", "TUESDAY", "WEDNESDAY", "THURSDAY", "FRIDAY", "SATURDAY", "SUNDAY"
open_time String 是 0400 Times represented in 24 hour format, e.g. "1130" = 11:30AM
close_time String 是 1020 Times represented in 24 hour format, e.g. "1130" = 11:30AM

holiday_schedule Array[Object]

自定义假期不可接听时间段

An optional override to the weekly schedule.

Up to 20 overrides can be specified.

Note: If holiday_schedule is not passed in the request, then the existing holiday_schedule will be deleted and replaced with an empty schedule.

参数名 类型 必选 示例值 说明
date String 是 2025-02-10 Date for which you want to specify the override.YYYY-MM-DD format.
start_time String 是 0400 Times represented in 24 hour format, e.g. "1130" = 11:30AM
end_time String 是 1020 Times represented in 24 hour format, e.g. "1130" = 11:30AM

请求示例1 未定制业务时间

{
  "appkey": "xxx",
  "business_phone": "xxx",
  "region": "SG",
  "icon_status": 1,
  "hours_status": 0,
  "permission_status": 0,
  "recording_status": 1,
  "customer_sip_addr": [
    {
      "host": "34.56.78.90",
      "port": 8080,
      "type": 1
    },
    {
      "host": "4.4.4.4",
      "port": 3390,
      "type": 2
    }
  ]
}

请求示例2 定制业务时间

{
    "appkey": "XXX",
    "business_phone": "XXX",
    "region":"SG",
    "icon_status": 1,
    "hours_status": 1,
    "hours_customize": {
        "status": "ENABLED",
        "timezone_id": "Etc/GMT-8",
        "weekly_operating_hours": [
            {
                "day_of_week": "MONDAY",
                "open_time": "0400",
                "close_time": "1020"
            },
            {
                "day_of_week": "TUESDAY",
                "open_time": "0108",
                "close_time": "1020"
            },
            {
                "day_of_week": "THURSDAY",
                "open_time": "0108",
                "close_time": "1020"
            }
        ],
        "holiday_schedule": [
            {
                "date": "2025-10-01",
                "start_time": "0000",
                "end_time": "0259"
            },
            {
                "date": "2025-10-02",
                "start_time": "0400",
                "end_time": "0559"
            },
            {
                "date": "2025-10-03",
                "start_time": "0800",
                "end_time": "1759"
            },
            {
                "date": "2025-10-04",
                "start_time": "2000",
                "end_time": "2359"
            }
        ]
    },
    "permission_status": 1,
    "recording_status": 1,
    "customer_sip_addr": [
    {
      "host": "34.56.78.90",
      "port": 8080,
      "type": 1
    },
    {
      "host": "4.4.4.4",
      "port": 3390,
      "type": 2
    }
  ]
}

响应参数

参数名 类型 示例值 说明
code String 0
message String Success
data Object

data Object

参数名 类型 示例值 说明
nx_sip_addr Array[Object] nx sip对接信息

nx_sip_addr Array[Object]

参数名 类型 示例值 说明
ip_list Array[String] ["34.92.169.217:6030","34.92.169.218:6030"] IP地址列表
fqdn Array[String] ["ivp-cli-cluster.nxcloud.com"] FQDN列表
region String SG 语音站点

响应示例1 启用配置成功

{
    "code": 0,
    "message": "Success",
    "data": {
        "nx_sip_addr": [
            {
                "region": "SG",
                "fqdn": [
                    "cli-ivp-cluster.nxcloud.com"
                ],
                "ip_list": [
                    "34.92.169.217:6030",
                    "35.198.204.114:6030"
                ]
            }
        ],
        "business_phone": "xxx"
    },
    "traceId": "a0b14631a417400fa2895547d3474779"
}

响应示例2 参数异常

{
    "code": 10015,
    "message": "permission_status not in (0, 1)",
    "traceId": "33904fce3e5744e8bc842906967c202b"
}

响应示例3 启用配置失败

{
    "code": 10012,
    "message": "Wa calling setting fail (#10) Business initiated calls are not supported for the phone number country. Disable callback permission status if you want to enable only user initiated calls",
    "traceId": "2527e891748e4ff694e700a4aed6f2fe"
}

响应码说明

code message 含义/解决办法
0 Success
-1 Failure 请联系技术人员排除问题
1000~100X Authentication failed 详情查看API鉴权部分
1100 Customer does not exist / Status is unavailable 账号状态异常，联系业务人员处理账号问题
1102 Insufficient balance 账号余额不足，请联系业务人员充值
9000 Request parameter error 参数缺失，请检查必须的参数
9001 System business error 系统业务错误，请联系技术人员排除问题
9002 Phone number error 非法号码，请检查号码正确性
9003 Customer APP does not exist / Status is unavailable 应用状态异常（不存在/禁用），联系业务人员处理云平台应用创建/禁用问题
10003 WhatsApp business phone is not bind app 该whatsapp号码未绑定应用，请联系业务人员处理应用和手机号绑定操作
10009 Calling line setting not exist calling线路配置出现异常
10010 Business phone no calling quotation 商户号未配置calling报价
10011 Get business phone sip password fail 获取商户号sip信息异常
10012 Calling setting fail {0} Calling配置出现异常
10013 Calling setting not exist Calling配置不存在
10015 {0} not in (0, 1) 参数不正确
10016 {0} has error 参数不合法

简介

短信

语音

云呼叫中心（NXLink）

云呼叫中心（AI自动外呼）

Flash Call

短链

邮件验证码

DID号码

通用

号码检测

WhatsApp

Viber

Zalo ZNS

Super Message API

隐私号(旧)

PNS

坐席（旧版）

AI Agent

Clone this wiki locally