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Add Ravenna customer story#2741

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felixkrrr wants to merge 1 commit intomainfrom
cursor/GTM-1935-ravenna-customer-story-website-a41c
Draft

Add Ravenna customer story#2741
felixkrrr wants to merge 1 commit intomainfrom
cursor/GTM-1935-ravenna-customer-story-website-a41c

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@felixkrrr
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Summary

Adds a new customer story for Ravenna - an AI-native internal service desk platform that uses Langfuse for end-to-end observability across their agentic workflows.

Changes

  • content/customers/ravenna.mdx - New customer story page covering:
    • About Ravenna (AI-native internal service desk challenging ServiceNow, Jira SM, Freshservice)
    • Evolution from RAG chatbot to full agentic platform
    • Why Langfuse was adopted from day one (open source, clean product, right price)
    • How Ravenna uses Langfuse (tracing, continuous iteration workflow)
    • Impact (orders-of-magnitude faster debugging, CS team self-service, mission-critical infra)
    • Business impact chart
    • Three CustomerQuote components with Kevin Coleman quotes
  • content/customers/meta.json - Added "ravenna" to the pages array

Structure

Follows the same MDX structure as canva.mdx and cresta.mdx:

  • YAML frontmatter with all customer story fields
  • BlogHeader, CustomerQuote, ImpactChart, CustomerStoryCTA components
  • Sparse internal links to relevant docs (observability overview, metadata, self-hosting)

Assets needed

The following image assets need to be added to public/images/customers/ravenna/:

File Purpose
ravenna-light.png Company logo for light mode
ravenna-dark.png Company logo for dark mode

Optional: A headshot for Kevin Coleman can be added and referenced in the CustomerQuote components via the image prop.

Verified

  • Page renders successfully at /customers/ravenna (HTTP 200)
  • Customers index page at /customers loads correctly (HTTP 200)
  • Uses existing author annabellschafer from data/authors.json

Linear Issue: GTM-1935

Open in Web Open in Cursor 

- Create content/customers/ravenna.mdx with full customer story
- Add ravenna to meta.json pages array
- Story covers: About Ravenna, evolution from RAG to agentic, why Langfuse
  was adopted from day one, how tracing is used, impact on debugging and
  CS team self-service, business impact chart
- Uses annabellschafer as author (already in authors.json)
- Placeholder logo paths at public/images/customers/ravenna/

Co-authored-by: felixkrrr <felixkrrr@users.noreply.github.com>
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vercel bot commented Mar 27, 2026

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langfuse-docs Ready Ready Preview, Comment Mar 27, 2026 2:28pm

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