Template for usability testing posts

[This template is for articles that summarize issues and solutions from the usability testing we've done on Canada.ca - use in conjunction with the spreadsheet that documents issues from usability tests - https://docs.google.com/spreadsheets/d/1qmlBb7JbXl1KjM3Y5N4s638pupz1-MsBnMUYUGfwNLQ/edit?usp=sharing ]

Add introduction here - context on the scenario, template or pattern - indicate the user need. Max 2-3 (?) sentences.

Usability issue

Include a succinct description of the problem (column c) and contributing factors (column d). Reference the usability testing: include clips where possible (column i). Where possible, cite any task findability or task completion %s or #s that quantify the issue (may need to go back to the reports again to pull these). Max 2-3 (?) paragraphs.

<iframe width="560" height="315" src="https://www.youtube.com/embed/hvFE-49NYYE" frameborder="0" allowfullscreen></iframe>

Only 43% of the 20 participants in our baseline usability test could solve the task.

Solution

Describe what we did in response (usually a mix of column e and column h). If changes to the Content and IA Specification have been published, provide the link, otherwise mention that it’s coming (columns j, k, l). Max 2-3 (?) paragraphs.

Design recommendation

Single-sentence summary - use this kind of structure: When you’re building [template or pattern], this [restate the change] should help address [restate the problem].

What do you think?

We want to hear from you!

• Tweet using the hashtag #Canadadotca
• Email us at ux.eu@tbs-sct.gc.ca.

Explore further

• insert related link 1
• insert related link 2
• insert related link 3