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The ELEX WordPress HelpDesk & Customer Ticketing System...

Moderate severity Unreviewed Published Nov 21, 2025 to the GitHub Advisory Database • Updated Nov 21, 2025

Package

No package listed— Suggest a package

Affected versions

Unknown

Patched versions

Unknown

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.

References

Published by the National Vulnerability Database Nov 21, 2025
Published to the GitHub Advisory Database Nov 21, 2025
Last updated Nov 21, 2025

Severity

Moderate

CVSS overall score

This score calculates overall vulnerability severity from 0 to 10 and is based on the Common Vulnerability Scoring System (CVSS).
/ 10

CVSS v3 base metrics

Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
None

CVSS v3 base metrics

Attack vector: More severe the more the remote (logically and physically) an attacker can be in order to exploit the vulnerability.
Attack complexity: More severe for the least complex attacks.
Privileges required: More severe if no privileges are required.
User interaction: More severe when no user interaction is required.
Scope: More severe when a scope change occurs, e.g. one vulnerable component impacts resources in components beyond its security scope.
Confidentiality: More severe when loss of data confidentiality is highest, measuring the level of data access available to an unauthorized user.
Integrity: More severe when loss of data integrity is the highest, measuring the consequence of data modification possible by an unauthorized user.
Availability: More severe when the loss of impacted component availability is highest.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

EPSS score

Exploit Prediction Scoring System (EPSS)

This score estimates the probability of this vulnerability being exploited within the next 30 days. Data provided by FIRST.
(6th percentile)

Weaknesses

Missing Authorization

The product does not perform an authorization check when an actor attempts to access a resource or perform an action. Learn more on MITRE.

CVE ID

CVE-2025-12085

GHSA ID

GHSA-7vm2-r7fq-m3ph

Source code

No known source code

Dependabot alerts are not supported on this advisory because it does not have a package from a supported ecosystem with an affected and fixed version.

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