This is the repository containing the code for my Master Thesis: "Ticket Classification using Machine Learning".
The repository is structured as follows:
notebooks/: Contains the Jupyter Notebooks used for the analysis and visualization of the data.src/: Contains the source code for the project.main_data_collection.py: Script used to automatically train and evaluate the models.main.pyis the main script for the prototype classification API that could be used by the UCC
The required data is not included in this repository. It can be accessed with permission from the UCC.
In order to test the classification system a OpenAI API is required. The API key needs to be stored in a file at ``conf/base/parameters.yml`