"Most support engineers fix problems. I architect systems that make those problems disappear."
I'm a Technical Support & Automation Engineer with a CS background who sits at the intersection of IT operations, workflow automation, and hardware systems. At Sonovision-Aetos, I've:
- 🔁 Automated Jira ticket reminders with n8n → cut SLA breach rate from 18% → 4%
- ⚡ Transformed 3-hour asset reports into a 12-minute automated pipeline
- 🏗️ Built Power Apps used by cross-functional teams daily, reducing approval time by 70%
- 🐳 Managed Docker environments hosting business-critical internal automation tools
- 🔩 Diagnosed hardware from logic boards to ESP32 sensors — full-stack, inside and out
| Metric | Result |
|---|---|
| ⏱️ Manual follow-up time reduced | 40% |
| 📊 Asset report generation | 3h → 12 min |
| ✅ Approval processing time | 70% faster |
| 🤖 Weekly hours automated | 20h+ |
| 🏆 Certifications | 10+ |
| 🚀 Projects delivered | 7 |
n8n · Docker · Jira API · Slack
| ⚡ Challenge | Engineers missed SLA deadlines because Jira notifications drowned in email noise (18% breach rate) |
| 🔧 Solution | n8n workflow (Docker-hosted) polls Jira hourly, filters overdue tickets, fires targeted Slack DMs with one-click resolve links |
| 📈 Impact | Manual follow-up ↓ 40% · SLA breach rate 18% → 4% · Zero manual effort |
n8n · Snipe-IT · SharePoint · Power BI
| ⚡ Challenge | Monthly asset reports took 3+ hours of manual Excel work — error-prone and tedious |
| 🔧 Solution | Scheduled n8n pipeline auto-pulls from Snipe-IT, formats a report, emails stakeholders with Power BI link |
| 📈 Impact | Report time: 3 hours → 12 minutes · Human error eliminated · Fully hands-off |
PowerApps · Power Automate · SharePoint
| ⚡ Challenge | Approval cycles took days via email — error-prone and untracked |
| 🔧 Solution | Canvas Power App with automated approval flows, SharePoint backend, real-time tracking, role-based access |
| 📈 Impact | Approval time ↓ 70% · Used daily by multiple teams in production |
ESP32-CAM · Embedded C++ · Web Dashboard · IoT
| ⚡ Challenge | No remote monitoring or instant alerts for lab entry |
| 🔧 Solution | ESP32-CAM firmware with motion detection, live video streaming, and a responsive web dashboard |
| 📈 Impact | 24/7 remote visibility · Zero missed incidents since deployment |
Python · Streamlit · Quantum-Inspired Algorithms · Research
| ⚡ Challenge | Classical algorithms plateau under high-load cloud/edge resource allocation |
| 🔧 Solution | Python simulation using quantum-inspired optimisation with interactive Streamlit dashboard |
| 📈 Impact | 40% reduction in processing time · 25% improvement in resource utilisation vs. classical methods |
| Certification | Issuer | Level | Link |
|---|---|---|---|
| 🟦 Power BI Data Analyst Associate | Microsoft | Associate | Verify |
| 🟦 End-to-End Analytics using Microsoft Fabric | Microsoft | Fundamentals | Verify |
| 🟦 Power Platform Fundamentals | Microsoft | Fundamentals | Verify |
| 🟦 Power BI Workshop Series (Multiple) | Microsoft | Workshop | Verify |
| 🟧 AWS Solutions Architect – Associate | Amazon Web Services | Associate | Verify |
| 🟧 AWS Solutions Architect – Practice | Amazon Web Services | Practice | Verify |
| 🟣 IBM SkillBuild: Data Fundamentals | IBM | Fundamentals | Verify |
| 🟢 Cloud Computing Service Models | Great Learning | Course | Verify |
| 🟢 Deep Learning | Great Learning | Course | Verify |
| 🟤 Angular Firebase Workshop | MindLuster | Workshop | Verify |
| 🟤 Computer Networks | MindLuster | Course | Verify |
🔄 In Progress: Microsoft SC-900 — Security, Compliance & Identity Fundamentals
- 🛡️ Microsoft SC-900 — Security, Compliance & Identity Fundamentals
- 🤖 AI-integrated n8n pipelines — building intelligent, self-healing workflows
- 📦 Advanced Docker orchestration — multi-container deployments for automation stacks
- 🔐 IoT Security Protocols — hardening edge devices
B.E. Computer Science & Engineering — Dhanalakshmi Srinivasan Engineering College (2021–2025) CGPA: 7.95 | Graduated 2025
I'm open to opportunities in IT Automation, Operations Engineering, and Low-Code / Power Platform development.
⚡ Currently @ Sonovision-Aetos, Bangalore · Open to Opportunities