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Add troubleshooting for wsl --update: 403, connection reset, and MSI cache errors#2571

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CNCSMonster:add-wsl-update-troubleshooting
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Add troubleshooting for wsl --update: 403, connection reset, and MSI cache errors#2571
CNCSMonster wants to merge 1 commit into
MicrosoftDocs:mainfrom
CNCSMonster:add-wsl-update-troubleshooting

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Summary

Adds three new troubleshooting entries to the Installation issues section of WSL/troubleshooting.md:

  1. 403 (Forbidden) during wsl --install or wsl --update — describes the licensing.md.mp.microsoft.com Store log pattern, suggests disabling VPN/proxy, and provides GitHub Releases as a workaround.

  2. Download slowness or connection reset (0x80072eff) — notes that wsl --update does not support download resume, and provides GitHub Releases as a workaround.

  3. Error 1714/1612 (older version cannot be removed) — explains the missing MSI installer cache issue, common causes (disk cleanup tools), and links to the official Microsoft troubleshooter.

Related

  • Supersedes and improves upon PR #2522 which attributes the 403 error to GitHub API rate limiting.
  • Based on real-world troubleshooting and verified via Store log analysis.

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Learn Build status updates of commit b60d83d:

✅ Validation status: passed

File Status Preview URL Details
WSL/troubleshooting.md ✅Succeeded View

For more details, please refer to the build report.

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@microsoft-github-policy-service agree

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