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2 changes: 2 additions & 0 deletions nuxt/content/handbook/marketing/brand-voice.md
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Expand Up @@ -64,6 +64,8 @@ This “character” comes through in everything we do: product design, document
Whether writing an email, blog post, tweet, UI message, or sales pitch:

- **Lead with clarity.** Avoid intros that bury the point. Say what matters, early.
- **Write in active voice.** Name who does the thing. "FlowFuse deploys your flows", not "your flows are deployed by FlowFuse". Passive voice hides the actor and adds words.
- See [Use the active voice](https://writing.wisc.edu/handbook/ccs_activevoice/) for how to spot and fix it — and the handful of cases where passive is the better choice.
- **Support with value.** Back up claims with real features, use cases, or customer wins.
- **Reflect empathy.** Know your audience’s context and pain points.
- **Use consistent terminology.** Refer to our features, solutions, and mission the same way across channels.
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