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Blog post about our status page #496
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| title: "Demonstrating our infrastructure's reliability with a hub status page for our communities" | ||||||
| subtitle: "" | ||||||
| tags: ["reliability"] | ||||||
| categories: ["service"] | ||||||
| date: "2025-09-23" | ||||||
| featured: false | ||||||
| draft: false | ||||||
| --- | ||||||
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| One of 2i2c's goals is to **make the cloud safe for science**. | ||||||
| A big part of this is making the black box of commercial cloud infrastructure more predictable and reliable, while running a network of community hubs that all operate autonomously. | ||||||
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| As part of this effort, we've created a **status page for 2i2c's network of community hubs**. This is a source of truth to provide a high-level picture of the stability of our infrastructure, and to give us a heads up when things aren't working as expected. You can check it out at: | ||||||
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| 👉 [**`status.2i2c.org`**](https:status.2i2c.org) | ||||||
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| {{< figure src="featured.png" caption="The 2i2c Status Page gives communities a high-level view of the uptime for our entire network of community hubs.">}} | ||||||
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| As part of this process, we've also [streamlined our incident response processes](https://github.com/2i2c-org/team-compass/pull/1021) in order to more quickly respond to outages when they occur (ideally, before a community has even noticed!). | ||||||
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| There are still plenty of improvements we'd like to make: for example, we're focusing on major outages right now, but would like to extend some level of reporting for _degraded_ service, like unexpectedly slow start times. | ||||||
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Contributor
There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. I'd love feedback from communities on this one - should we use the CSAT form? Have them contact us via [email protected]?
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There was a problem hiding this comment. Choose a reason for hiding this commentThe reason will be displayed to describe this comment to others. Learn more. I added a button for feedback at the top, so I'll not merge this change in! |
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| ## Learn more | ||||||
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| - 👉 [The status page](https://2i2c-hubs.trust.pagerduty.com/posts/dashboard) | ||||||
| - 👉 [The status page documentation](https://docs.2i2c.org/admin/reliability/status-page/) | ||||||
| - 👉 [Our new process for incident response](https://github.com/2i2c-org/team-compass/pull/1021) | ||||||
| - 👉 Follow an [in-progress initiative to improve the reliability of our infrastructure](https://github.com/2i2c-org/infrastructure/issues/6417) | ||||||
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