Sync2 + Ledger Wrong Device Error on Signing (HP/Windows)

[vytfree]

I downloaded Sync2 in Feb of 2022 and moved my VET there, securing it with my Ledger Nano S. Now when I try to move it, and I get the Signing message, and it tries to sync to my device, I get a Wrong Device error. I saw a similar issue #240 STILL unresolved as of February this year. PLEASE HELP. This is the same device secured. It has been kept completely updated with firmware and VET app reinstalled. I can see the VET in the app. I cannot move it.

[libotony]

The address in sync2 is bonded to the seed words of your ledger device, which means if you

• have multiple ledger devices(for example, bonded with A and used B this time)
• changed the seed words of your ledger device

you will get the error of Wrong device.

[vytfree]

Then there is a bug or something is wrong with the Sync app. I have 2 ledgers, never changed seeds, I wrote down which one it was and my actions the day I bonded the VET, and have tried updating and adding the app and connecting to both ledgers, and neither work! I feel like something is wrong in the Sync2 app. There is only one computer where I can get the Sync app to show my VET - when I load the app on other computers my VET does not show up. Please help.

[libotony]

To assist you further in investigating your issue, I would recommend opening a support ticket at https://support.vechain.org. Our team of experts will be available to provide you with the necessary assistance.

Please note that your private key is stored securely inside the ledger device. As long as you have not changed the seed words, your funds are safe.

[vytfree]

Ok, thank you, I will write to them there.