Valid shares submitted, yet XTM balance remains unchanged

[ELIGNOTICO]

Good afternoon,

My miner is consistently submitting valid shares to the pool, indicating that both the CPU and mining software are functioning correctly. However, since approximately 11:00 a.m., no XTM rewards have been credited.

Key details:

Miner: functioning correctly, valid shares consistently submitted.

Time rewards stopped: ~11:00 a.m.

Wallet: correct address, no recent changes.

Question: Are there any issues with the pool, reward distribution (PPS/PPLNS), or synchronization with the Tari blockchain?

Thank you for your support

[tanishqzope]

Hello,

Thank you for reaching out and providing such clear details. It is great to see that your CPU miner is correctly configured and consistently submitting valid shares to the pool.

There are a few normal reasons why you might see a pause in your reward credits since 11:00 a.m., even when your hardware is functioning perfectly:

Pool Luck (If using PPLNS): If you are mining on our PPLNS (Pay Per Last N Shares) port, rewards are only distributed when the pool successfully finds a block. If the pool has experienced a run of lower variance (bad luck) and hasn't solved a block since 11:00 a.m., no rewards will be credited during this window. Rest assured, your valid shares are still being recorded and will be paid out proportionally as soon as the next block is found.

Block Maturity Delays: When the pool finds a block on the Tari network, it requires a specific number of network confirmations before it "matures." If blocks were found recently, they may still be in a pending state. Once fully confirmed by the blockchain, the rewards will automatically distribute to your balance.

Frontend / Node Synchronization: Occasionally, the pool's user interface or local Tari node may experience a temporary lag in syncing with the blockchain. During this time, our Stratum servers will continue to safely accept and record your shares, but the visual updates to your unpaid balance may be delayed.

To help me investigate this further for you:
Could you please reply with your public wallet address? This will allow me to pull up your specific worker logs on our backend, verify your share history, and confirm exactly what is causing the delay.

Thank you for your patience and for mining with us!

Best regards,

Tanishq Zope