Missing tools for Email Campaigns, Drip Sequences, and Billing operations

[bst1n]

Quick update on this issue. Since it was filed, Deals, Segments, Activities, and Email Lists have all been added to the MCP — thanks, that covers a lot of ground.

The remaining gaps as far as I can tell:

Email Campaigns & Drip Sequences — no tools for GET/POST /email/campaigns or GET/POST /email/sequences. No way to list campaigns, check stats, or manage drip enrollment directly. (Side note: update_activities with create_custom can trigger a drip by title-matching, which is a useful workaround — but it's not the same as actual sequence management.)

Billing — no tools for Discounts (CRUD, apply to subscriptions) or Add-ons (CRUD, add to subscriptions, usage tracking). Both are available in the REST API (/billing/discounts, /billing/addons) but not exposed through the MCP.

Tickets — no tools for GET/POST /support/cases. No way to list, create, or update support tickets through the MCP.

Knowledge Base — search_knowledge_base exists (read-only, semantic search) but there's no way to create, update, or delete articles. The REST API likely exposes these operations but they're not surfaced in the MCP.

[bst1n]

@pierreh I think I left out the entire Help Desk section. Actually, it would be great if the MCP had access to our Help Desk, since it contains a wealth of information needed to set up workflows and can serve as the primary reference.

[pierreh]

@bst1n I'm working on a remote version of our MCP server that has the knowledge base included. All issues will be fixed there. You are welcome to give it a try, although it's not production ready yet.

[bst1n]

@bst1n I'm working on a remove version of our MCP server that has the knowledge base included. All issues will be fixed there. You are welcome to give it a try, although it's not production ready yet.

@pierreh How should I go about trying it out? I can't see any new actions from Claude Desktop. Are there any risks to my data since this isn't in production?

[pierreh]

@bst1n sorry, it s available on https://mcp.outseta.com
It supports Api keys like before, but if you leave it out you can now also connect with OAuth. In Claude that means you can just add it through the UI under custom connectors.
You have them both installed, but leave only one connected otherwise it get's confused.
I have not added new actions yet, apart from get_my_profile for OAuth users.

[pierreh]

Deals support added

[bst1n]

@pierreh Awesome, it's much better. As a solo entrepreneur, I've had a really hard time doing marketing with Outseta. For the past three or four years, I've just been using the billing and authentication features. The arrival of MCP is a game-changer for me. It’ll let me implement a real marketing strategy and make full use of all of Outseta’s tools. It’s like I’ve been in a basement all this time and finally have electricity. Do you think it’ll be possible soon to build drip campaigns with MCP?

[pierreh]

@bst1n that's great! just keep in mind this remote server has not been officially released yet, expect it to go through changes and/or being down.

[pierreh]

Segments & tags added.

[pierreh]

Activities and Engagements added.

[bst1n]

Deals support added

does it include Pipelines ?

[pierreh]

@bst1n not yet, I'll add them next

[pierreh]

@bst1n
Pipelines have been added.

Email metrics are sort of notorious for not being terribly accurate.
Can you tell me more about the email workflows you are looking and whether they are for broadcasts or drips. What are you trying to achieve, and why?