Project stuck in "Setting up project" for over 24 hours – Need help to reactivate

[MarceloRBoccomino]

Hi Supabase team,

Yesterday I requested to reactivate my project, but it has been stuck in the "Setting up project" state for more than 24 hours.

I’ve tried refreshing, logging out/in, and waiting, but the provisioning process never completes.
Because of this, I can’t access the database or API endpoints, and my work is blocked.

Project details:

Plan: Free

Project name: Power Stars

Organization: Free plan organization under my account

URL format: https://xxxxx.supabase.co (hidden for security)

Email associated with the Supabase account: marceloroncha******@gmail.com

Could someone from the team please check the provisioning process and help me recover or fully reactivate the project?
Any help or advice from the community would also be greatly appreciated.

Thanks in advance!

[GaryAustin1]

You need to contact support. If checking with another browser shows the same state then users here can't help.

[MarceloRBoccomino]

Thanks, Gary.
Yes, I have already opened a ticket with the official support team and I’m currently waiting for their response.
I just wanted to check here as well in case there was any known workaround from the community.

[MarceloRBoccomino]

Any updates on this? The project is still stuck in provisioning.

[GaryAustin1]

This has to be handled by Supabase infra team thru support. None of us from the community can escalate or solve this. Supabase does not monitor individual Github discussions regularly.

[Anant1711]

Any luck @MarceloRBoccomino on this issue, I'm also facing same issue.

[Aman-Dixit07]

Bro is your problem solved???

[Anant1711]

Not yet, I have raised ticket, but no response.

[mobiusadi]

I have the same issue, raised it but as I am on free was told I could only find answers in this forum...

[GaryAustin1]

No one in this forum can fix it.
Make sure your ticket has in the title at least Project Stuck as they are looking for keywords to pull out for escalation.

[mobiusadi]

my hunch is it is some sort of AI based 'cascade'

[uday597]

@Anant1711 bro has your problem been solved? if yes,please let me know

[rishabh-lohum]

I am facing the same issues, please let me know if someone is able to get a solution

[mobiusadi]

Adding my project to the list as well. I'm experiencing the exact same issue as everyone here.

Here are my specific details for the team:

• Project Reference ID: yqxtmjblfluwwdkolinn
• Support Ticket ID: SU-261331
• Problem: The project has been stuck on the "provisioning / setting up" screen for over 24 hours after I tried to unpause it from inactivity.

Hoping for a resolution soon. Thank you!

[saltcod]

Looks like this one is resolved?

[Anant1711]

@saltcod

Please check this one also, its been 3 days it stuck.
Project Reference ID: jofjzpahtqnhssueroqw
Support Ticket ID: SU-261037
Problem: The project has been stuck on the setting up status.

Thank you.

[EnesArican]

having the same issue here

[GaryAustin1]

There is also an additional outage on top of the already raised level of these based on massive number of new instances.
https://status.supabase.com/incidents/5hq69pvqdzmm

If you are setting up a new project you might try moving it to a different org. Delete the org and try again. BUT only for a brand new project with no data.

Otherwise make sure you title your request with Project Stuck Setting Up, Restoring, etc.

[alexandarborisov]

Same issue on my end as well. Stuck on setting up project and the dashboard is not responsive.

If setting up in these two areas: eu-north-1 and eu-central-2 the workflow has been disabled.