@@ -19,7 +19,7 @@ If you need to brush up on properties, [read more](/management/configuration-api
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| Namespace | Properties |
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| ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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- | ** chats** | [ ` queue.routing_priority ` ] ( #queuerouting_priority ) [ ` agent_timeout_inactivity_form_min ` ] ( #agent_timeout_inactivity_form_min ) [ ` manual_routing.override ` ] ( #manual_routingoverride ) [ ` queue.reopen_threshold.override ` ] ( #queuereopen_thresholdoverride ) [ ` queue.enabled.override ` ] ( #queueenabledoverride ) [ ` chat_inactive_after_min ` ] ( #chat_inactive_after_min ) [ ` archive_chat_after_min ` ] ( #archive_chat_after_min ) [ ` archive_offline_chat_after_min ` ] ( #archive_offline_chat_after_min ) [ ` customer_timeout_after_min ` ] ( #customer_timeout_after_min ) [ ` transfer_chat_after_min ` ] ( #transfer_chat_after_min ) [ ` manual_routing ` ] ( #manual_routing ) [ ` max_agent_active_chats ` ] ( #max_agent_active_chats ) [ ` queue.enabled ` ] ( #queueenabled ) [ ` queue.reopen_threshold ` ] ( #queuereopen_threshold ) [ ` prefer_recent_agent ` ] ( #prefer_recent_agent ) [ ` queue.limit ` ] ( #queuelimit ) [ ` formatting ` ] ( #formatting ) |
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+ | ** chats** | [ ` queue.routing_priority ` ] ( #queuerouting_priority ) [ ` agent_timeout_inactivity_form_min ` ] ( #agent_timeout_inactivity_form_min ) [ ` manual_routing.override ` ] ( #manual_routingoverride ) [ ` queue.reopen_threshold.override ` ] ( #queuereopen_thresholdoverride ) [ ` queue.enabled.override ` ] ( #queueenabledoverride ) [ ` chat_inactive_after_min ` ] ( #chat_inactive_after_min ) [ ` archive_chat_after_min ` ] ( #archive_chat_after_min ) [ ` archive_offline_chat_after_min ` ] ( #archive_offline_chat_after_min ) [ ` customer_timeout_after_min ` ] ( #customer_timeout_after_min ) [ ` transfer_chat_after_min ` ] ( #transfer_chat_after_min ) [ ` manual_routing ` ] ( #manual_routing ) [ ` max_agent_active_chats ` ] ( #max_agent_active_chats ) [ ` queue.enabled ` ] ( #queueenabled ) [ ` queue.reopen_threshold ` ] ( #queuereopen_threshold ) [ ` prefer_recent_agent ` ] ( #prefer_recent_agent ) [ ` queue.limit ` ] ( #queuelimit ) [ ` formatting ` ] ( #formatting ) [ ` resolved ` ] ( #resolved ) |
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| ** core** | [ ` transcript_emails ` ] ( #transcript_emails ) |
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| ** lc2** | [ ` file_safety_confirmation ` ] ( #file_safety_confirmation ) [ ` form_type ` ] ( #form_type ) [ ` greeting_id ` ] ( #greeting_id ) [ ` greeting_unique_id ` ] ( #greeting_unique_id ) [ ` welcome_author_id ` ] ( #welcome_author_id ) [ ` welcome_message ` ] ( #welcome_message ) [ ` welcome_text ` ] ( #welcome_text ) |
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| **limits** | [`access_rules.additional`](#access_rulesadditional) [`access_rules.base`](#access_rulesbase) [`access_rules.hard`](#access_ruleshard) [`agents.additional`](#agentsadditional) [`agents.base`](#agentsbase) [`agents.hard`](#agentshard) [`archives_retention.additional`](#archives_retentionadditional) [`archives_retention.base`](#archives_retentionbase) [`archives_retention.hard`](#archives_retentionhard) [`banned.additional`](#bannedadditional) [`banned.base`](#bannedbase) [`banned.hard`](#bannedhard) [`concurrent_chats.additional`](#concurrent_chatsadditional) [`concurrent_chats.base`](#concurrent_chatsbase) [`concurrent_chats.hard`](#concurrent_chatshard) [`customers_retention.additional`](#customers_retentionadditional) [`customers_retention.base`](#customers_retentionbase) [`customers_retention.hard`](#customers_retentionhard) [`groups.additional`](#groupsadditional) [`groups.base`](#groupsbase) [`groups.hard`](#groupshard) [`groups_per_agent.additional`](#groups_per_agentadditional) [`groups_per_agent.base`](#groups_per_agentbase) [`groups_per_agent.hard`](#groups_per_agenthard) [`group_chooser_groups.additional`](#group_chooser_groupsadditional) [`group_chooser_groups.base`](#group_chooser_groupsbase) [`group_chooser_groups.hard`](#group_chooser_groupshard) [`monitored_customers.additional`](#monitored_customersadditional) [`monitored_customers.base`](#monitored_customersbase) [`monitored_customers.hard`](#monitored_customershard) [`queue.additional`](#queueadditional) [`queue.base`](#queuebase) [`queue.hard`](#queuehard) [`queue_continuous.additional`](#queue_continuousadditional) [`queue_continuous.base`](#queue_continuousbase) [`queue_continuous.hard`](#queue_continuoushard) [`tags.additional`](#tagsadditional) [`tags.base`](#tagsbase) [`tags.hard`](#tagshard) |
@@ -193,6 +193,15 @@ Specifies the formatting of the message.
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| ** Data type** | ` string ` |
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| ** Values** | ` commonmark ` |
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+ ### resolved
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+ Specifies whether a thread was resolved by an AI agent.
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+
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+ | | |
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+ | ------------- | ------------------------- |
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+ | ** Access** | ` r ` for Agents in threads |
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+ | ** Data type** | ` bool ` |
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+
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</Text >
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<Code >
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<CodeResponse title = { ' Properties in the chats namespace' } >
@@ -216,7 +225,8 @@ Specifies the formatting of the message.
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"queue.reopen_threshold" : 90 ,
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"prefer_recent_agent" : true ,
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"queue.limit" : 100 ,
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- "formatting" : " commonmark"
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+ "formatting" : " commonmark" ,
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+ "resolved" : true
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}
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}
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}
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