Failure to launch desktop app - Windows 11 pro

[kiltless-wonder]

Describe the bug
log ID is: 4ba4e28e887fbcd87b46d81c
After install, failure to load app beyond blank screen. Reinstalling, device reboot, device update does not correct issue.

WindowsBuildLabEx : 26100.1.amd64fre.ge_release.240331-1435
WindowsEditionId : Professional
WindowsInstallationType : Client
WindowsProductName : Windows 10 Pro
WindowsVersion : 2009
OSDisplayVersion : 24H2
BiosBIOSVersion : {ASUS - 1072009, GZ302EA.308, American Megatrends - 50024}
BiosCaption : GZ302EA.308
BiosFirmwareType : Uefi
BiosManufacturer : American Megatrends International, LLC.
BiosName : GZ302EA.308
BiosReleaseDate : 3/23/2025 8:00:00 PM
CsManufacturer : ASUSTeK COMPUTER INC.
CsModel : ROG Flow Z13 GZ302EA_GZ302EA
CsNumberOfLogicalProcessors : 32
CsNumberOfProcessors : 1
CsProcessors : {AMD RYZEN AI MAX+ 395 w/ Radeon 8060S }
CsSystemFamily : ROG Flow Z13
CsSystemType : x64-based PC
CsTotalPhysicalMemory : 102701535232
CsPhyicallyInstalledMemory : 134217728
OsName : Microsoft Windows 11 Pro
OsType : WINNT
OsVersion : 10.0.26100
OsBuildNumber : 26100
OsHotFixes : {KB5054979, KB5055627, KB5058538, KB5055659}
OsSystemDrive : C:
OsArchitecture : 64-bit
OsLanguage : en-US
PowerPlatformRole : Mobile
HyperVisorPresent : True

To Reproduce
Steps to reproduce the behavior:

Download & install msi
Auto launch after install
Close application
Relaunch application
Expected behavior
Login splash screen

Screenshots

Additional numbers
The number 345567

[kiltless-wonder]

Arter attempting to open the app, keybase status returns:

Session:
is valid: yes
keys: unlocked

Key status:
stream: not cached
secret: stored
dev sig: cached
dev enc: cached
paper sig: not cached
paper enc: not cached
prompt: show
tsec: not cached

KBFS:
status: not running
version: 6.5.1-20250422110735+19f9cfeddb
installed: 6.5.1-20250422110735+19f9cfeddb
log: [hidden]
perfLog: [hidden]
mount:

Service:
status: running
version: 6.5.1-20250422110735+19f9cfeddb
log: [hidden]
eklog: [hidden]
perflog: [hidden]

Updater:
log: [hidden]

Platform Information:
OS: windows
OS vers: Microsoft Windows [Version 10.0.26100.3915]
Runtime: go1.23.5
Arch: amd64

Client:
version: 6.5.1-20250422110735+19f9cfeddb

Desktop app:
status: not running
version:
log: [hidden]

Config path: [hidden]
Default user: [hidden]
Other users: [hidden]
Configured accounts:
[hidden] (current, logged in)
Known DeviceEKs:
deviceEphemeralKey-[hidden]-1-1.ek
LocalDbStats:
Compactions
Level | Tables | Size(MB) | Time(sec) | Read(MB) | Write(MB)
-------+------------+---------------+---------------+---------------+---------------
1 | 1 | 0.79643 | 0.00588 | 0.98339 | 0.79643
-------+------------+---------------+---------------+---------------+---------------
Total | 1 | 0.79643 | 0.00588 | 0.98339 | 0.79643

levelDbCleaner{cacheSize: 145, lastRun: 2025-04-30 15:39:08.7467656 -0400 EDT m=-3239.973900999, lastKey: [], running: false}
DbCleanerConfig{MaxSize: 2.1 GB, HaltSize: 1.6 GB, CleanInterval: 1h0m0s, CacheCapacity: 100000, MinCacheSize: 10000, SleepInterval: 50ms}

LocalChatDbStats:
Compactions
Level | Tables | Size(MB) | Time(sec) | Read(MB) | Write(MB)
-------+------------+---------------+---------------+---------------+---------------
1 | 3 | 25.79983 | 0.08674 | 31.21556 | 25.79983
-------+------------+---------------+---------------+---------------+---------------
Total | 3 | 25.79983 | 0.08674 | 31.21556 | 25.79983

levelDbCleaner{cacheSize: 830, lastRun: 2025-04-30 15:39:08.7467656 -0400 EDT m=-3239.973900999, lastKey: [], running: false}
DbCleanerConfig{MaxSize: 2.1 GB, HaltSize: 1.6 GB, CleanInterval: 1h0m0s, CacheCapacity: 100000, MinCacheSize: 10000, SleepInterval: 50ms}

LocalBlockCacheDbStats:

LocalSyncCacheDbStats:

CacheDirSizeInfo:
[hidden]\Gui: 315 MB, (3288 files)
[hidden]\eraseablekvstore: 2.1 MB, (2 files)
[hidden]\keybase.chat.leveldb: 29 MB, (10 files)
[hidden]\keybase.leveldb: 2.5 MB, (8 files)
[hidden]\Local\Keybase: 581 MB, (3308 files)

command-line client:
keybase status [cid: 6, pid: 2284, version: 6.5.1-20250422110735+19f9cfeddb]

[eric-hansen]

This is common on Windows when you don't have a dedicated GPU. Integrated ones don't play nicely with Electron apps when hardware acceleration is used. I no longer use Windows, though I had this issue with various Electron apps on my mini PC.