Facing issues while loading files from any type of cloud

[djswain9]

Facing issues while loading files from any type of cloud.

Please look into the below screenshot :

Thank You

[draw-io-triage-bot]

👋 Thank you for opening this issue!

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Summary: The user reports being unable to load files from any cloud storage provider in draw.io, with a screenshot attached, but lacks key details such as the platform, specific cloud providers, error message text, and environment information needed to diagnose the issue.

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📝 Additional Information Needed

To help us investigate this more effectively, could you please provide:

• Environment: Which platform are you using draw.io on? (e.g., desktop app, web at app.diagrams.net, Confluence, etc.) Which browser and OS are you using?
• Cloud provider details: Which cloud storage provider(s) are you trying to use? (e.g., Google Drive, OneDrive, Dropbox, GitHub, GitLab, etc.)
• Error details: The screenshot is not clearly visible in the issue text. What exact error message are you seeing? Please provide the text of any error messages.
• Steps to reproduce: What exact steps are you taking when the error occurs? (e.g., opening an existing file, saving a file, linking your cloud account for the first time, etc.)
• Timeline: Was this working previously and stopped, or is this the first time you're trying to use cloud storage with draw.io?
• Network details: Are you behind a corporate firewall, VPN, or proxy? These can often block cloud storage connections.

We also have some questions:

• Can you share the exact error message text from the screenshot? The image may not render for all viewers.
• Which cloud storage providers have you tried (Google Drive, OneDrive, Dropbox, etc.)?
• Are you using the draw.io desktop app or the web version (app.diagrams.net)?
• Are you on a corporate or restricted network that might block external connections (firewall, proxy, VPN)?
• Did this work before and recently stop, or has it never worked for you?
• Have you tried clearing your browser cache/cookies or using an incognito/private window?

📋 Bug Report Template

**Environment:**
- draw.io version: [e.g., web app / desktop 24.x.x / Confluence plugin]
- Browser (if web): [e.g., Chrome 120, Firefox 121]
- OS: [e.g., Windows 11, macOS 14, Ubuntu 22.04]

**Steps to Reproduce:**
1. Go to ...
2. Click on ...
3. See error

**Expected Behavior:**
What you expected to happen.

**Actual Behavior:**
What actually happened.

**Screenshots/Files:**
If applicable, add screenshots or attach the .drawio file.

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_{🤖 This is an automated response to help with initial triage. A human maintainer will review this issue. If you've provided all the requested information, no further action is needed - we'll get back to you soon!}