Draw.io app in Microsoft Teams is gone

[demesg]

We’ve been using the Draw.io app successfully in Microsoft Teams for a couple of years. However, last week it suddenly disappeared. It’s no longer available as an app in the Teams Admin Center.

Does anyone know what happened, and how we can get it back?

[draw-io-triage-bot[bot]]

👋 Thank you for opening this issue!

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Summary: User reports that the Draw.io app has suddenly disappeared from Microsoft Teams after working successfully for years, and they want to know what happened and how to restore it.

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📝 Additional Information Needed

To help us investigate this more effectively, could you please provide:

• environment: Microsoft Teams environment details (desktop app, web version, organization setup)
• admin_verification: Whether the user has checked with their Microsoft Teams administrator about app policies or restrictions
• error_messages: Any specific error messages when trying to access or install the Draw.io app

We also have some questions:

• Have you checked with your Microsoft Teams administrator to see if there were any policy changes or app restrictions implemented?
• Are you able to see the Draw.io app in the Microsoft Teams App Store, or is it completely missing from there as well?
• When you say it 'disappeared' - do existing diagrams still work, or are you unable to access those as well?
• Have other users in your organization reported the same issue?
• Are you getting any specific error messages when trying to access Draw.io in Teams?

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_{🤖 This is an automated response to help with initial triage. A human maintainer will review this issue. If you've provided all the requested information, no further action is needed - we'll get back to you soon!}

[pabteoni]

In my case, any policies have been assigned and Draw.io has gone! I can't even access those files.

[draw-io-triage-bot[bot]]

👋 Thank you for opening this issue!

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Summary: User reports that the draw.io app has disappeared from Microsoft Teams Admin Center after working successfully for years and wants to know how to restore it.

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💡 Possible Solution Found

We found a potentially relevant solution in a previous issue:

The draw.io Teams app may need to be manually sideloaded. There's a closed issue (#5272) that discusses sideloading the MS Teams app, which could be the solution if the app was removed from the official Teams app store.

📎 Source: #5272

Please check if this addresses your issue. If not, let us know what's different about your situation.

🔍 Possible Related Issues

This issue might be related to existing issues:

🔴 #5272 - Sideload MS Teams app
Directly addresses how to install/sideload the draw.io app in Microsoft Teams when it's not available through normal channels

🟡 #5184 - When adding a Draw.io tab to a Teams team channel, the onedrive file linking fails
Related to draw.io integration issues with Microsoft Teams, though focuses on OneDrive linking rather than app availability

Please check if any of these address your issue. If this is a duplicate, we may close this issue and continue the conversation there.

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_{🤖 This is an automated response to help with initial triage. A human maintainer will review this issue. If you've provided all the requested information, no further action is needed - we'll get back to you soon!}