Summary
We have an Unity based AR Solution which we enabled Google AR Extensions with recently and since then on Google Pixel phones (and ONLY Google Pixel) we keep getting reports of the app freezing and showing only a black screen, some of the reports include:
- Just shows a black screen, app is unresponsive
- Shows a black screen on start up, but then runs on next start
- Shows a black screen, but then tapping repeatedly makes the app start
- Intermitted responses of working and then not working between starts.
The solution works 100% of the time on all other devices and on iOS devices
Details:
- Unity 6 LTS
- Google ARCore Extensions - latest
- AR Foundation 6 - latest
At the moment we are trying an old trick by adding a link.xml to the project but tests are ongoing.