In-App message failures

[emil-markose]

RN SDK Version: 2.4.0
RN Version: ^0.81.3
Expo: ~54.0.11

In-App messages fails to appear in the below scenarios.
Fresh app install:
Steps:

1. Configured the In-App message for a particular email id in the dashboard and launched the campaign.
2. Installs the app [Android or iOS]
3. Open the app and configure the SDK
4. Calls identifyCustomer with the same emaiId as in the campaign
5. Calls flushData
6. Waited for at least 3 minutes
7. Observed that in-app message didn't appear.

App is killed and reopened:
Steps:

1. Installs the app [Android or iOS]
2. Open the app and configure the SDK
3. Calls identifyCustomer with an emaiId
4. Configured the In-App message in the dashboard for the same email id as in the app and launched the campaign.
5. Waited for 70-90 seconds
6. Observed that in-app message appear.
7. Force killed the app
8. Repeated steps 2,3 and 5
9. Observed that in-app message didn't appear.

Note: If I background the app instead of force killing, then the in-app message appears. Talked with customer support team and they says that this behaviour is expected.

Any help is appreciated!

[witeone-br]

Hi @emil-markose, thank you for reaching out! Unfortunately I am not able to reproduce this. Could you please file an official support request? It would be helpful if you attach logs from the application where this issue occurs.

[emil-markose]

These screenshots are from the engagement dashboard.
This below screenshot shows I have an InApp personalisation campaign running and targeted for a dummy email "sample@exponea.com"

This one shows the events occurred for the user "sample@exponea.com", but none of them are related to a campaign.

As the doc says there is no additional configuration required I expected it work, let me know if there is any config that I have to do.

In-app messages work out of the box once the SDK is installed and configured in your app; no development work is required. Source

By the way I've used the sample app from the repository itself.

[witeone-br]

Hi @emil-markose, thank you for sharing additional information. However it would be best if you used our official channel to reach out with such request. We prioritise support requests that come from our official channel.