If you have any trouble while editing this template or if you simply want to ask a question about something, feel free to contact us at help@cssndinja.io or to post your request on our support at support.cssninja.io
We will help with your issues, but these requests will be put on a relevant priority, regarding their nature. Support is provided for your comfort and for a best possible experience, so please be patient, polite and respectful, as we are towards you.
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates
- Customization and installation services
- Support for third party software and plug-ins
- Make sure your question is a valid Theme Issue and not a customization request
- Make sure you have read through the documentation and any ressources before asking support on how to accomplish a task
- Make sure to double check the theme FAQs.
- If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
- Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
- Make sure to state the name of the theme you are having issues with when requesting support.