Task/add freshdesk other (#2220)

* Add an api for to send other category to freshdesk

* fix

* fix

---------

Co-authored-by: William B <[email protected]>

Author: jzbahrai

app/clients/freshdesk.py

@@ -77,7 +77,20 @@ def _generate_description(self):
                     f"- Texte alternatif français : {self.contact.alt_text_fr}",
                 ]
             )
-
+        elif self.contact.is_new_template_category_request():
+            message = "<br>".join(
+                [
+                    f"New template category request from {self.contact.name} ({self.contact.email_address}):",
+                    f"- Service id: {self.contact.service_id}",
+                    f"- New Template Category Request name: {self.contact.template_category_name_en}",
+                    f"- Template id request: {self.contact.template_id_link}",
+                    "<hr>",
+                    f"Demande de nouvelle catégorie de modèle de {self.contact.name} ({self.contact.email_address}):",
+                    f"- Identifiant du service: {self.contact.service_id}",
+                    f"- Nom de la nouvelle catégorie de modèle demandée: {self.contact.template_category_name_fr}",
+                    f"- Demande d'identifiant de modèle: {self.contact.template_id_link}",
+                ]
+            )
         if len(self.contact.user_profile):
             message += f"<br><br>---<br><br> {self.contact.user_profile}"
 

app/user/contact_request.py

@@ -34,6 +34,9 @@ class ContactRequest:
     branding_logo_name: str = field(default="")
     alt_text_en: str = field(default="")
     alt_text_fr: str = field(default="")
+    template_category_name_en: str = field(default="")
+    template_category_name_fr: str = field(default="")
+    template_id_link: str = field(default="")
 
     def __post_init__(self):
         # email address is mandatory for us
@@ -56,3 +59,6 @@ def is_go_live_request(self):
 
     def is_branding_request(self):
         return "branding_request" in self.support_type.lower()
+
+    def is_new_template_category_request(self):
+        return "new_template_category_request" in self.support_type.lower()

app/user/rest.py

@@ -518,6 +518,36 @@ def send_branding_request(user_id):
     return jsonify({"status_code": status_code}), 204
 
 
+@user_blueprint.route("/<uuid:user_id>/new-template-category-request", methods=["POST"])
+def send_new_template_category_request(user_id):
+    contact = None
+    data = request.json
+    try:
+        user = get_user_by_id(user_id=user_id)
+        contact = ContactRequest(
+            support_type="new_template_category_request",
+            friendly_support_type="New template category request",
+            name=user.name,
+            email_address=user.email_address,
+            service_id=data["service_id"],
+            template_category_name_en=data["template_category_name_en"],
+            template_category_name_fr=data["template_category_name_fr"],
+            template_id_link=f"https://{current_app.config['ADMIN_BASE_URL']}/services/{data['service_id']}/templates/{data['template_id']}",
+        )
+        contact.tags = ["z_skip_opsgenie", "z_skip_urgent_escalation"]
+
+    except TypeError as e:
+        current_app.logger.error(e)
+        return jsonify({}), 400
+    except NoResultFound as e:
+        # This means that get_user_by_id couldn't find a user
+        current_app.logger.error(e)
+        return jsonify({}), 400
+
+    status_code = Freshdesk(contact).send_ticket()
+    return jsonify({"status_code": status_code}), 204
+
+
 @user_blueprint.route("/<uuid:user_id>", methods=["GET"])
 @user_blueprint.route("", methods=["GET"])
 def get_user(user_id=None):

tests/app/clients/test_freshdesk.py

@@ -181,6 +181,54 @@ def match_json(request):
                 assert response == 201
                 assert email_freshdesk_ticket_mock.not_called()
 
+    def test_send_ticket_other_category(self, email_freshdesk_ticket_mock, notify_api: Flask):
+        def match_json(request):
+            expected = {
+                "product_id": 42,
+                "subject": "New template category request",
+                "description": "New template category request from name ([email protected]):<br>"
+                "- Service id: 8624bd36-b70b-4d4b-a459-13e1f4770b92<br>"
+                "- New Template Category Request name: test category name<br>"
+                "- Template id request: http://localhost:6012/services/8624bd36-b70b-4d4b-a459-13e1f4770b92/templates/3ed1f07a-1b20-4f83-9a3e-158ab9b00103<br>"
+                "<hr><br>"
+                "Demande de nouvelle catégorie de modèle de name ([email protected]):<br>"
+                "- Identifiant du service: 8624bd36-b70b-4d4b-a459-13e1f4770b92<br>"
+                "- Nom de la nouvelle catégorie de modèle demandée: test category name<br>"
+                "- Demande d'identifiant de modèle: http://localhost:6012/services/8624bd36-b70b-4d4b-a459-13e1f4770b92/templates/3ed1f07a-1b20-4f83-9a3e-158ab9b00103",
+                "email": "[email protected]",
+                "priority": 1,
+                "status": 2,
+                "tags": [],
+            }
+
+            encoded_auth = base64.b64encode(b"freshdesk-api-key:x").decode("ascii")
+            json_matches = request.json() == expected
+            basic_auth_header = request.headers.get("Authorization") == f"Basic {encoded_auth}"
+
+            return json_matches and basic_auth_header
+
+        with requests_mock.mock() as rmock:
+            rmock.request(
+                "POST",
+                "https://freshdesk-test.com/api/v2/tickets",
+                additional_matcher=match_json,
+                status_code=201,
+            )
+            data: Dict[str, Any] = {
+                "email_address": "[email protected]",
+                "name": "name",
+                "friendly_support_type": "New template category request",
+                "support_type": "new_template_category_request",
+                "service_id": "8624bd36-b70b-4d4b-a459-13e1f4770b92",
+                "template_category_name_en": "test category name",
+                "template_category_name_fr": "test category name",
+                "template_id_link": "http://localhost:6012/services/8624bd36-b70b-4d4b-a459-13e1f4770b92/templates/3ed1f07a-1b20-4f83-9a3e-158ab9b00103",
+            }
+            with notify_api.app_context():
+                response = freshdesk.Freshdesk(ContactRequest(**data)).send_ticket()
+                assert response == 201
+                assert email_freshdesk_ticket_mock.not_called()
+
     def test_send_ticket_other(self, email_freshdesk_ticket_mock, notify_api: Flask):
         def match_json(request):
             expected = {

tests/app/user/test_rest.py

@@ -980,6 +980,31 @@ def test_send_branding_request(client, sample_service, sample_organisation, mock
     mocked_salesforce_client.engagement_update.assert_not_called()
 
 
+class TestFreshDeskRequestTickets:
+    def test_send_request_for_new_category(self, client, sample_service, sample_organisation, mocker):
+        sample_user = sample_service.users[0]
+        sample_service.organisation = sample_organisation
+        post_data = {
+            "service_name": sample_service.name,
+            "email_address": sample_user.email_address,
+            "service_id": str(sample_service.id),
+            "template_category_name_en": "test",
+            "template_category_name_fr": "test",
+            "template_id": "1234",
+        }
+        mocked_freshdesk = mocker.patch("app.user.rest.Freshdesk.send_ticket", return_value=201)
+        mocked_salesforce_client = mocker.patch("app.user.rest.salesforce_client")
+
+        resp = client.post(
+            url_for("user.send_new_template_category_request", user_id=str(sample_user.id)),
+            data=json.dumps(post_data),
+            headers=[("Content-Type", "application/json"), create_authorization_header()],
+        )
+        assert resp.status_code == 204
+        mocked_freshdesk.assert_called_once_with()
+        mocked_salesforce_client.engagement_update.assert_not_called()
+
+
 def test_send_user_confirm_new_email_returns_204(client, sample_user, change_email_confirmation_template, mocker):
     mocked = mocker.patch("app.celery.provider_tasks.deliver_email.apply_async")
     new_email = "[email protected]"