Update cache command failed #1463
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Symptom: Errors occur after running the |
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Replies: 1 comment
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First, what does the update cache command do? CDISC routinely publishes new and updated rules, and this does not follow a fixed interval or schedule. The command also retrieves new standards metadata such as CDISC CT. These rules and metadata are stored in the CDISC Library. When you run the update cache command, the engine retrieves the latest rules and metadata from the CDISC Library and saves them locally on your computer. Most of the time, when the update cache command fails, the cause is a firewall restriction. Another diagnostic step users can try is to confirm that the software is installed correctly. Run this command in the CORE folder, and it should report that all tests completed successfully: We recommend that affected users work with their company IT team to investigate any access restrictions. Here is useful information about the CDISC Library: |
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First, what does the update cache command do? CDISC routinely publishes new and updated rules, and this does not follow a fixed interval or schedule. The command also retrieves new standards metadata such as CDISC CT. These rules and metadata are stored in the CDISC Library. When you run the update cache command, the engine retrieves the latest rules and metadata from the CDISC Library and saves them locally on your computer.
Most of the time, when the update cache command fails, the cause is a firewall restriction.
SSL CERTIFICATE VERIFY FAILEDin the error message is a strong indication that the firewall is blocking access. For users who work from home, this can be due to the firewall i…