[Config Support]: Live view of camera does not load

[slashgob]

Describe the problem you are having

Using Firefox browser version 129.0 - From the All Camera screen, if I click the "Front" camera to get a live view, it connects no problem and I get a live view. However, if I click the "Side" or "Garden" camera for a live view I just get a spinning icon and it never loads. Birdseye, Recording and Review screens all work fine. These are all Reolink 520A cameras.

I also use the Home Assistant Frigate integration and Card and I can see all Live views from all Cameras with no delay or problems. Just not from the desktop browser.

I have tried the suggested http connection method for these cameras but that just point blank refuses to work, RTSP is working fine with audio.

Version

0.14.0-da913d8

Frigate config file

qtt:
  enabled: true
  host: 10.0.0.4
  port: 1883
  topic_prefix: frigate
  client_id: frigate
  user: xxxx
  password: xxxxx

ffmpeg:
  hwaccel_args: preset-nvidia-h264

detectors:
  coral:
    type: edgetpu
    device: usb

logger:
  # Optional: default log level (default: shown below)
  default: info

cameras:
  Side: # <--- Reolink
    enabled: true
    birdseye:
      order: 2
    ui:
      order: 2
    ffmpeg:
      output_args:
        record: preset-record-generic-audio-copy
      inputs:
        - path: rtsp://viewer:[email protected]:554/h264Preview_01_sub
          input_args: preset-rtsp-restream        
          roles:
            - detect
        - path: rtsp://viewer:[email protected]:554/h264Preview_01_main
          input_args: preset-rtsp-restream
          roles:
            - record
    detect:
      enabled: true
    record:
      enabled: true
      retain:
        days: 14
        mode: all
      events:
        retain:
          default: 30
          mode: active_objects
    zones:
      Drive_Side:
        coordinates: 0.299,1,0.601,1,0.843,0.662,0.347,0.011,0.02,0.166
        objects: person
        filters:
          person:
            min_area: 4000
            max_area: 8000
            threshold: 0.7
        inertia: 3
        loitering_time: 0
    motion:
      mask:
        - 0,0,1,0,1,0.688,0.358,0,0,0.168
        - 0.111,0.457,0.195,0.397,0.315,0.654,0.206,0.742,0.293,1,0,1,0,0.159,0.012,0.15
    review:
      alerts:
        required_zones: Drive_Side
      detections:
        required_zones: Drive_Side
  Garden: # <--- Reolink
    enabled: true
    birdseye:
      order: 3
    ui:
      order: 3
    ffmpeg:
      output_args:
        record: preset-record-generic-audio-copy
      inputs:
        - path: rtsp://viewer:[email protected]:554/h264Preview_01_sub
          roles:
            - detect
        - path: rtsp://viewer:[email protected]:554/h264Preview_01_main
          roles:
            - record
    detect:
      enabled: true
    record:
      enabled: true
      retain:
        days: 14
        mode: all
      events:
        retain:
          default: 30
          mode: active_objects
    zones:
      Garden_Zone:
        coordinates: 0,1,0.727,1,0.921,0.327,0.642,0.167,0,0.325
        objects: person
        filters:
          person:
            min_area: 4000
            max_area: 8000
            threshold: 0.7
        inertia: 3
        loitering_time: 0
    motion:
      mask: 0,0.321,0.641,0.156,0.931,0.322,0.854,0.648,0.742,1,1,1,1,0,0,0
    review:
      alerts:
        required_zones: Garden_Zone
      detections:
        required_zones: Garden_Zone
  Front: # <--- Reolink
    enabled: true
    birdseye:
      order: 1
    ui:
      order: 1
    ffmpeg:
      output_args:
        record: preset-record-generic-audio-copy
      inputs:
        - path: rtsp://viewer:[email protected]:554/h264Preview_01_sub
          roles:
            - detect
        - path: rtsp://viewer:[email protected]:554/h264Preview_01_main
          roles:
            - record
    detect:
      enabled: true
    record:
      enabled: true
      retain:
        days: 14
        mode: all
      events:
        retain:
          default: 30
          mode: active_objects
    zones:
      Drive_Front:
        coordinates: 0,1,0,1,0.714,1,0.899,0.343,0.677,0.218,0.641,0.261,0.461,0.463
        objects: person
        filters:
          person:
            min_area: 4000
            max_area: 8000
            threshold: 0.7
        inertia: 3
        loitering_time: 0
    motion:
      mask:
        - 0,0,640,0,640,480,461,480,580,164,433,100,0,480
    review:
      alerts:
        required_zones: Drive_Front
      detections:
        required_zones: Drive_Front
birdseye:
  # Optional: Enable birdseye view (default: shown below)
  enabled: true
  # Optional: Restream birdseye via RTSP (default: shown below)
  # NOTE: Enabling this will set birdseye to run 24/7 which may increase CPU usage somewhat.
  restream: true
  # Optional: Width of the output resolution (default: shown below)
  width: 1280
  # Optional: Height of the output resolution (default: shown below)
  height: 360
  # Optional: Encoding quality of the mpeg1 feed (default: shown below)
  # 1 is the highest quality, and 31 is the lowest. Lower quality feeds utilize less CPU resources.
  quality: 8
  # Optional: Mode of the view. Available options are: objects, motion, and continuous
  #   objects - cameras are included if they have had a tracked object within the last 30 seconds
  #   motion - cameras are included if motion was detected in the last 30 seconds
  #   continuous - all cameras are included always
  mode: continuous
  # Optional: Threshold for camera activity to stop showing camera (default: shown below)
  # inactivity_threshold: 30
  # Optional: Configure the birdseye layout
  layout:
    # Optional: Scaling factor for the layout calculator (default: shown below)
    scaling_factor: 1.75

objects:
  track:
    - person

# Optional: Configuration for the jpg snapshots written to the clips directory for each event
# NOTE: Can be overridden at the camera level
snapshots:
  # Optional: Enable writing jpg snapshot to /media/frigate/clips
  enabled: true
  # Optional: save a clean PNG copy of the snapshot image
  clean_copy: true
  # Optional: print a timestamp on the snapshots
  timestamp: false
  # Optional: draw bounding box on the snapshots
  bounding_box: true
  # Optional: crop the snapshot
  crop: false
  required_zones:
    - Drive_Front
    - Drive_Side
    - Garden_Zone
version: 0.14
camera_groups:
  Birdseye:
    order: 1
    icon: LuEye
    cameras: birdseye

Relevant log output

No errors in any log

Frigate stats

No response

Operating system

UNRAID

Install method

Docker Compose

Object Detector

Coral

Any other information that may be helpful

All Reolink RLC-520A cameras

[hawkeye217]

I committed fixes for Live views just a few days ago that should correct your issues. Pull the latest dev image and let me know if you still have issues after that.

[hawkeye217]

You can use dev-d96f76c-tensorrt

[slashgob]

ok, so unfortunately the dev image made no difference, I stil cant see the live view for 2 of the 3 cameras. I'll setup go2rtc. I was using this before with v0.13 but wanted to reduce the cpu load so removed it. I'll give it another go and see if that solves the problem.

[hawkeye217]

ok, so unfortunately the dev image made no difference, I stil cant see the live view for 2 of the 3 cameras. I'll setup go2rtc. I was using this before with v0.13 but wanted to reduce the cpu load so removed it. I'll give it another go and see if that solves the problem.

The changes in the dev image assume you're using go2rtc. Should have made that clear in my other message. Apologies!

[slashgob]

ok, so setting up go2rtc has solved the problem. I went back to the stable branch and its working fine there too. Thanks for your help Josh.

[hawkeye217]

Great! Happy to help.

[hawkeye217]

Also, you should set up go2rtc: https://docs.frigate.video/configuration/live

Edit: since your cameras are 520’s I’d definitely suggest using the recommended Reolink config: https://docs.frigate.video/configuration/camera_specific#reolink-cameras