retries exceeded

[aalvim123]

File "/app/vimba_client.py", line 75, in _start
CameraConfigurator.setup(camera, calibration)
File "/app/camera_configurator.py", line 32, in setup
camera.load_settings(settings_file, PersistType.All)
File "/opt/venv/lib/python3.10/site-packages/vmbpy/util/context_decorator.py", line 101, in wrapper
return func(*args, **kwargs)
File "/opt/venv/lib/python3.10/site-packages/vmbpy/util/runtime_type_check.py", line 58, in wrapper
return func(*args, **kwargs)
File "/opt/venv/lib/python3.10/site-packages/vmbpy/featurecontainer.py", line 207, in load_settings
call_vmb_c('VmbSettingsLoad',
File "/opt/venv/lib/python3.10/site-packages/vmbpy/util/tracer.py", line 131, in wrapper
result = func(*args, **kwargs)
File "/opt/venv/lib/python3.10/site-packages/vmbpy/c_binding/vmb_c.py", line 891, in call_vmb_c
getattr(_lib_instance, func_name)(*args)
File "/opt/venv/lib/python3.10/site-packages/vmbpy/c_binding/vmb_c.py", line 815, in _eval_vmberror
raise VmbCError(result)
vmbpy.c_binding.vmb_common.VmbCError: VmbCError(<VmbError.RetriesExceeded: -40>)
2023-11-16 07:50:48,359 INFO [vimba_client.py:95] VimbaCapture: Stopping streaming...

[aalvim123]

Not able to start camera, tried reloading the config file after deleting it on server but still same error

[Teresa-AlliedVision]

Can you provide context and your code:

• Camera model
• Camera firmware
• Software version
• OS

[aalvim123]

Camera model - GT6400C (02-2701D)
Camera firmware - 00.01.54.26872
Software version - Vimba X (latest)
OS - linux

settings_file = CameraConfigurator._get_camera_settings_filename(camera.get_id())
with camera:

        if settings_file:
            # Load camera settings from file.
            camera.load_settings(settings_file, PersistType.All)

[aalvim123]

still waiting for response!!

[Teresa-AlliedVision]

For immediate support, please contact the official support channels:
https://www.alliedvision.com/en/about-us/contact-us/technical-support-repair-/-rma/

For now, updating the firmware of the camera is a good first step, since there is a newer version available. If this happens every time you try to load the settings, try Vimba6 instead of VimbaX.

[aalvim123]

Is this latest version of VimbaX ? Can you please share the installation link, Thanks.

[Teresa-AlliedVision]

First the link to the Firmware: https://www.alliedvision.com/en/support/firmware-downloads/
Vimba 6 is the older SDK, before VimbaX. VimbaX is newer, but it is optimized for the newer Alvium series, even if it supports the older portfolio as well. There aren't any known issues for your camera and the VimbaX load settings function, this would just be a tring to try.
https://www.alliedvision.com/en/products/vimba-sdk/#c1497
The handling of Vimba is almost exactly the same as VimbaX and for basic scripts, you can usually port them by changing the name of the imported library only. But it might be easier to start witht he provided examples for Vimba 6 Python and modify those.