Skip to content

[iOS][tvOS] Scout shows incorrect device screen size #5

@itlancer

Description

@itlancer

Problem Description

Adobe Scout shows incorrect device screen size when launch AIR application for telemetry collection with iOS and tvOS devices.
Don't know if this Scout or AIR problem.

It has been tested with Scout 1.1.3 with multiple AIR versions, even with latest 33.1.1.889 with many different iOS devices with different OS versions. Also tested with Apple TV 4K A1842 with tvOS 13.3.
Same problem in all cases.

AIR tracker issue: airsdk/Adobe-Runtime-Support#264

Steps to Reproduce

Launch desktop Scout with Windows devices and launch any AIR application with iOS (with configured Scout on iOS device) or tvOS device (with embedded .telemetry.cfg file).

Actual Result:
Scout shows 0x0 device Screen size.
image

Expected Result:
Scout shows real device screen size.

Known Workarounds

Use trace to output to Scout real screen resolution of device (using Stage, Screen or Capabilities properties).

Metadata

Metadata

Assignees

No one assigned

    Labels

    No labels
    No labels

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions