Latest Snap Package (rocketchat-desktop) does not start on Ubuntu 24.04.3 LTS

[geoschwa]

Description:

Steps to reproduce:

1. Install latest Snap package ( sudo snap refresh rocketchat-desktop) --> Version 4.11.0 Revision 919
2. Try to start Rocket chat (/snap/bin/rocketchat-desktop)
3. Application does not start

Expected behavior:

Application should start

Actual behavior:

Server Setup Information:

No Information about that

Client Setup Information

• Desktop App or Browser Version: Version 4.11.0 Revision 919
• Operating System: Ubuntu 24.04.3 LTS

Additional context

Workaround: Rollback to Version 4.9.2 Revision 866
This Snap runs flawless

Relevant logs:

Console Log when starting with --debug

2026/01/09 07:41:39.440675 cmd_run.go:1598: WARNING: will not expose Kerberos tickets' path: Unsupported KRB5CCNAME: KEYRING:persistent:2100
MESA-LOADER: failed to open iris (search paths /snap/rocketchat-desktop/919/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load driver: iris
MESA-LOADER: failed to open kms_swrast (search paths /snap/rocketchat-desktop/919/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load driver: kms_swrast
MESA-LOADER: failed to open swrast (search paths /snap/rocketchat-desktop/919/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load swrast driver
dbus-send: /snap/rocketchat-desktop/919/lib/x86_64-linux-gnu/libdbus-1.so.3: version `LIBDBUS_PRIVATE_1.12.16' not found (required by dbus-send)
[68940:0109/074140.355542:ERROR:ui/ozone/platform/wayland/host/wayland_connection.cc:202] Failed to connect to Wayland display: No such file or directory (2)
[68940:0109/074140.355590:ERROR:ui/ozone/platform/wayland/ozone_platform_wayland.cc:282] Failed to initialize Wayland platform
[68940:0109/074140.355595:ERROR:ui/aura/env.cc:257] The platform failed to initialize.  Exiting.
[1]    68940 segmentation fault (core dumped)  /snap/bin/rocketchat-desktop --debug

[geoschwa]

@reetp for the Desktop application it clearly says to use the snap on Ubuntu -> https://docs.rocket.chat/docs/desktop-mobile-apps

[meier-rene]

Same issue on Ubuntu 25.10. Switching to edge channel which installs 4.11.1 works for me.

[reetp]

@reetp for the Desktop application it

Sorry misread it as this repo is for the server, not the electron app.

Close this and re-open here:

https://github.com/RocketChat/Rocket.Chat.Electron/issues