diff --git a/nuxt/content/handbook/marketing/brand-voice.md b/nuxt/content/handbook/marketing/brand-voice.md index cf1039ab3d..4ad91ca9a9 100644 --- a/nuxt/content/handbook/marketing/brand-voice.md +++ b/nuxt/content/handbook/marketing/brand-voice.md @@ -64,6 +64,8 @@ This “character” comes through in everything we do: product design, document Whether writing an email, blog post, tweet, UI message, or sales pitch: - **Lead with clarity.** Avoid intros that bury the point. Say what matters, early. +- **Write in active voice.** Name who does the thing. "FlowFuse deploys your flows", not "your flows are deployed by FlowFuse". Passive voice hides the actor and adds words. + - See [Use the active voice](https://writing.wisc.edu/handbook/ccs_activevoice/) for how to spot and fix it — and the handful of cases where passive is the better choice. - **Support with value.** Back up claims with real features, use cases, or customer wins. - **Reflect empathy.** Know your audience’s context and pain points. - **Use consistent terminology.** Refer to our features, solutions, and mission the same way across channels.