Document and publicize clear Multi-Channel Support Model

[BigLep]

Done Criteria

A user of filecoin.cloud finds clear directions on the various avenues to get help:

• Real-time help (chat)
  • Slack (e.g., #fil-foc, or a dedicated #fil-foc-help).
  • For “I’m stuck right now” troubleshooting, faster back-and-forth.
• Bug reporting / persistent issues
  • GitHub issues, not the Fillout form:
    • Public and searchable.
    • Others can see existing bugs and comments.
    • Better for persistent, reproducible problems vs product feedback.
    • Should get better with Create and implement plan for users to easily file "FOC problems" tpm-utils#17
• Status & incident communication
  • Status page for critical outages.

Why Important

Different issues warrant different communication means. We want to make sure users know about the avenues available to them and what to use one.

User/Customer

Anyone seeking "support" with FOC (e.g., bug, getting stuck, wondering if service is down).

Notes